Buzz Casino Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you use Buzz Casino. This policy explains what information we collect when you register, log in, or play at Buzz Casino, how we use it, and the choices you have regarding your data. By creating a Buzz login and using our services, you agree to the practices described below.

Who We Are

Buzz Casino is operated by Buzz Bingo Digital Limited, company number 12838479, with a registered office at Unit 1 Castle Marina Road, Nottingham NG7 1TN. Our principal place of business is in Gibraltar, where we are registered as a branch under company number 124499, trading from Suite 2.2, Waterport Place, Europort Road, Gibraltar GX11 1AA. We are licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and further licensed by the Gibraltar Gambling Commissioner under RGL No. 154. Buzz Casino and our logos are registered trademarks of Buzz Group Limited, and we form part of a group of brands that also includes Buzz Bingo, Bada Bingo, The Slots Room at Buzz Bingo and Buzz Presents.

Information We Collect

We collect personal data directly from you and automatically as you interact with Buzz Casino, our website, and our app.

• We collect the details you provide when you register for a Buzz login, including your name, date of birth, address, email, and telephone number
• We collect payment information, such as debit card, PayPal, Apple Pay, Google Pay, Open Banking, or paysafecard details used to fund your account
• We record your gameplay activity, including the slots and games you play, your stakes, deposits, and withdrawals
• We gather technical information such as your IP address, device type, browser, and operating system when you access Buzz Casino via desktop, mobile, or the Buzz Casino app
• We collect identity verification documents where required to comply with our licensing obligations
• We store your communications with our support team, including live chat transcripts and emails sent to support@Buzz Casino.com

How We Use Your Information

We use your personal data for several important purposes connected with providing Buzz Casino services to you.

• We use your details to create and manage your Buzz casino login and verify your identity and age
• We process your data to accept deposits, process withdrawals, and manage your account balance
• We use your gaming history to detect fraud, prevent money laundering, and comply with our regulatory obligations under our Gambling Commission and Gibraltar licenses
• We analyse your activity to personalise promotions, such as the Buzz slots welcome offer or a Buzz casino bonus code you may be eligible for
• We use your contact details to send service messages, and, where you have opted in, marketing communications about Buzz bingo offers, Buzz bingo free spins, and other promotions across our group brands
• We use aggregated data to improve our website, app performance, and customer support standards

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and app to recognise you when you return, remember your preferences, and understand how you use Buzz Casino. Cookies help us keep you signed in after a Buzz casino login, remember your language settings, and measure the effectiveness of offers such as a Buzz promo code. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website or app.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances:

• We share data with regulators, including the Gambling Commission and the Gibraltar Gambling Commissioner, as required by law
• We share information with payment providers to process deposits and withdrawals securely
• We share data with identity verification and fraud prevention services to protect our players and our business
• We may share information within our group of brands, including Buzz Bingo, where you hold accounts across our services
• We disclose data to law enforcement agencies where legally obliged to do so

Data Security

We are committed to protecting your data using appropriate technical and organisational measures. Our systems use encryption to safeguard sensitive information, including payment details and account credentials used for your Buzz login. We restrict access to personal data to employees and partners who need it to perform their roles, and we regularly review our security practices to address emerging risks.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and identity records are typically retained for a minimum period required by anti-money laundering regulations, even after you close your Buzz casino account.

Your Rights

Under UK data protection law, you have a number of rights regarding your personal data. These include the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request that we delete your data, subject to our legal retention obligations
• Object to or restrict certain types of processing, including direct marketing
• Withdraw consent for marketing communications relating to Buzz bingo online, Buzz bingo free spins, or other promotional messages at any time
• Lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data appropriately

To exercise any of these rights, you can contact our support team using our live chat, by emailing support@Buzz Casino.com, or by writing to Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN.

International Data Transfers

As we operate through both our Nottingham office and our Gibraltar branch, your data may be processed in locations outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Children's Privacy

Buzz Casino is intended only for individuals aged 18 and over who are resident in the United Kingdom. We do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of your Buzz login and our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you need assistance with your account, please reach out to our UK-based support team via live chat, available 10:00-22:00 Monday to Friday and 10:00-20:30 at weekends, 364 days a year. You can also email support@Buzz Casino.com, and enquiries sent through our contact form receive a response within 24 hours. We are always here to help protect your privacy at Buzz Casino.