Casino Logo

Responsible Gaming

At Buzz Casino, we want every visit to Buzz Casino.com to be enjoyable, safe and firmly within your control. We are licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and we take our obligations around responsible gaming extremely seriously. Whether you access our services through the website, the Buzz app, or your Buzz bingo login, we build safer gambling tools into every part of the experience so that you can play at your own pace and within your own limits.

Our Commitment to Safer Gambling

We believe that gambling should always remain a form of entertainment, never a source of financial or emotional harm. As operators of Buzz Casino and the wider Buzz Bingo family of brands, we design our products, our promotions and our customer support around the principle that you stay in control. We regularly review our policies, train our UK-based support team, and work with independent bodies to make sure our approach to responsible gaming meets the highest standards expected of a Gambling Commission licensee.

We also recognise that responsible gaming does not stop at our own website. If you enjoy games across buzz bingo online, our Buzz app, or through your buzz casino login on desktop or mobile, the same protections and limits apply consistently across every channel we operate.

Recognising the Signs of Problem Gambling

We encourage you to reflect honestly on your gambling habits. You may want to consider whether any of the following applies to you:

  • We notice that you are spending more time or money than you originally planned when you sign in via your buzz login
  • You feel anxious, irritable or preoccupied when you are not able to play
  • You chase losses by depositing again shortly after a losing session
  • You borrow money, sell possessions, or neglect responsibilities to keep playing
  • You hide the extent of your gambling from family or friends
  • Gambling is affecting your work, studies, relationships or mental wellbeing

If any of this sounds familiar, we want you to know that support is available, and reaching out is a sign of strength, not weakness.

Tools We Provide to Help You Stay in Control

We give every registered customer access to a full suite of account controls, available at any time through your Buzz Casino login on the app.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your account. Once you reach your chosen limit, we will not permit further deposits until the period resets. You can lower your limit immediately, but any request to increase it will only take effect after a cooling-off period, giving you time to reconsider.

Time-Outs and Self-Exclusion

If you need a short break, we offer time-out periods ranging from 24 hours to six weeks, during which we will suspend your access to real-money play across buzz slots, live casino and all other games. For longer-term concerns, we offer self-exclusion for a minimum of six months, up to a maximum of five years, in line with our licence conditions. Once self-exclusion is activated, we will remove your details from our marketing lists, close your access to buzz bingo offers, buzz bingo free spins and any promotional communications, and prevent you from opening a new account with us during that period.

Reality Checks and Session Reminders

We can send you periodic reminders during play showing how long you have been logged in and how much you have wagered, so you always have a clear picture of your activity, whether you are playing slots, table games or joining a buzz bingo daily spin.

Take a Break from Promotions

If you would prefer not to receive marketing about our Buzz Casino bonus offers, a buzz casino bonus code, buzz promo code or other buzz bingo promo code communications, we make it simple to opt out of these messages at any time through your account settings, while still allowing you full access to your account.

Age Verification and Protecting Young People

We only accept customers who are 18 years of age or older, and we carry out robust age and identity verification checks before allowing withdrawals or continued play. We take underage gambling extremely seriously, and we recommend that all account holders install parental control software on any shared device to prevent minors from accessing our games, including through the Buzz app.

Support Organisations We Work With

We work alongside, and signpost our customers to, a number of independent organisations that specialise in gambling support. These include:

  • GamCare, offering free advice, support and counselling
  • BeGambleAware, providing information and access to treatment services
  • GAMSTOP, the national self-exclusion scheme covering all UK-licensed operators
  • Gamblers Anonymous, offering peer support groups across the UK

We are also a registered IBAS operator, meaning that if you have an unresolved dispute with us, you can refer your case to the Independent Betting Adjudication Service for an impartial review.

Self-Assessment

We encourage you to complete a short self-assessment questionnaire, available through our support pages, to help you evaluate your own relationship with gambling. This tool is confidential and is designed purely to help you make informed decisions about your play.

How to Reach Us

Our UK-based customer service team is available via live chat between 10:00 and 22:00 Monday to Friday, and 10:00 to 20:30 at weekends, 364 days a year, with a commitment to respond within 60 seconds. We are also reachable at support@Buzz Casino.com, through our contact form with a 24-hour response time, or by post at Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. Whether you have a question about your buzz bingo sign up, need help adjusting your limits, or simply want to talk to someone about your gambling, we are here to listen and to help.

We want your experience with Buzz Casino, Buzz Bingo, and the wider bingo buzz community to remain safe, transparent and enjoyable. If gambling ever stops being fun, we ask that you reach out to us or to one of the support organisations listed above, so that we can help you put the right protections in place.

Content updated: September 22, 2026